Everyone familar with this blog probably has heard the statistics:
- 80% of the US economy is services
- Less than 30% of innovation spending is on services
- Very little of the academic or practitioner research literature on innovation involves services
The purpose of this blog is to begin in a small way to address these imbalances!
IBM has been involved in a consortium for studying service science (a link to their site is on the right). They have –with the University of Cambridge — released a new report the contours of service innovation which is available here:
Or as an executive summary:
Business week wrote a short article about it as well: