Category Archives: Process Innovation

Innovation in Higher Ed: Who is the customer?

Posted on August 2, 2011 by

Innovation in education is difficult due to the divisions that make cross-discipline cooperation rare as well as a lack of focus on the user. Continue reading →

Posted in Innovation education, NSD Process, Process Innovation | Tagged , | 14 Comments

Innovation Week 2/19/2011: Users in innovation?

Posted on February 19, 2011 by

Do users have a role to play in really innovative new product development? A disccussion of pros and cons that draws on the ideas of von Hippel, Sarasvathy and others. Also discussions on the clout of Klout, and social media marketing. Continue reading →

Posted in experiential innovation, Experiment, Ideation, Innovation Week, NSD Process, Process Innovation, Service Design, Social Media Marketing, Uncategorized | Tagged , , , , , , | Leave a comment

Cola Co-creation

Posted on July 28, 2009 by

Coca-cola has developed new dispensing machines that contain up to thirty flavors that can produce up to 100 different types of soda. The machines can be reset realtime and communicate so that coke can introduce a new soft drink and … Continue reading →

Posted in Co-creation or User collaboration, communication, Customer Research Methods, experiential innovation, Experiment, Internet effects, Process Innovation | Tagged , , , , , , | Leave a comment

Storytime?

Posted on June 8, 2009 by

Storytelling, innovation and organizational change How do you get an organization to share an innovative vision and push for change? A common theme, from different perspectives, is the power of stories to impact organizational culture and promote change and innovation. … Continue reading →

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Social Design

Posted on May 25, 2009 by

The NY Times has an article on “social design” or bringing designers together with social scientists to improve organizational problems; in this case excessive time off by government workers.  It seems to me that the application discussed might better be called … Continue reading →

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“Process IS the product”

Posted on April 23, 2008 by

Service Innovation: Intrinsically Holistic? Process is the Product Ed Furash, a well-know bank consultant, was quoted by a banker I interviewed in my NSD research as saying “In financial services process is the product.” One of the problems with applying … Continue reading →

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