Tag Archives: contextual information

Facebook doesn’t listen to customers

Is it best to ignore your customers? Innovation thought leaders such as von Hippel, Utterback and then Christensen, have written about the risks of listening to customers when trying to innovate. A fellow blogger defended Facebook’s policy to ignore users … Continue reading

Posted in Customer Research Methods | Tagged , , , , , , , , , , , , , , , , , , , , | Leave a comment